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Product Support Specialist

The Product Support Specialist is a multi-functional role combining customer support and product implementation. This person will work closely with customers and the internal software development team to ensure product implementations are delivered on time and meet customer requirements. Post implementation, this person will provide training and support to end-users. We are looking for an organized and self-driven individual that can coordinate with a variety of teams and effectively communicate with various stakeholders (clients, internal teams, other external partners).

Responsibilities
  • Participate in multiple concurrent product implementations, which involve business analysis, project management, functional configuration and testing
  • Provide user training and assist with user guide maintenance
  • Provide first-level support to customers via email and phone. The support includes business and technical issues which the candidate needs to diagnose and trouble efficiently and effectively communicate and escalate to clients and Active employees.
Qualifications
  • Bachelor’s Degree from a competitive undergraduate university
  • 2-5 years of professional experience in either a financial services or technology support role preferred
  • Experience with or a desire to learn about the Investment Management industry
  • Exceptional written and verbal communication skills required
  • Strong organization, time management and prioritization skills
  • Must be comfortable in a fast pace, growing environment, with multiple concurrent projects and engagements
  • Experience with MS Excel, MS Visio, MS Project or another project management tools is a plus
  • Basic knowledge of SQL Server or another relational database is a plus

Junior Full Stack Developer

We are looking for a junior full stack Microsoft developer who is passionate about product design and creating a superior user experience.

Responsibilities
You will be working directly with the company founders to extend the existing product capabilities, implement new and exciting features, and have a real and immediate impact on the solution and the company. The ideal candidate will have worked in an agile development environment and is delivery-focused. Strong interpersonal and communications skills are essential. Startup or consulting company experience is highly valuable.
Qualifications and Skills
2+ years of experience building data-driven products with the Microsoft stack of technologies (C#, Visual Studio, ASP.NET, SQL Server)
Required
  • Experience with third-party GUI control libraries (e.g. Telerik, DevExpress, Infragistics) and web technologies (HTML5, CSS3, Javascript, jQuery)
  • Experience with MS SQL Server programming (stored procedures, functions, etc)
  • Experience with source control systems including (TFS, Perforce, SVN)
  • BS degree in Computer Science/Engineering or equivalent
Preferred
  • Experience with UI frameworks: Angular, Kendo, Ember, Knockout, Bootstrap
  • Experience with web services (WCF) and web APIs
  • Experience with ORM frameworks (Entity Framework, NHibernate, LLBLGen)
  • Understanding of Azure IaaS and PaaS environment and Azure services

Mid Level Full Stack Developer

We are looking for a mid-level full stack Microsoft developer who is passionate about product design and creating a superior user experience.

Responsibilities
You will be working directly with the company founders to extend the existing product capabilities, implement new and exciting features, and have a real and immediate impact on the solution and the company. The ideal candidate will have worked in an agile development environment and is delivery-focused. Strong interpersonal and communications skills are essential. Startup or consulting company experience is highly valuable.
Qualifications and Skills
5+ years of experience building data-driven products with the Microsoft stack of technologies (C#, Visual Studio, ASP.NET, SQL Server)
Required
  • Experience with third-party GUI control libraries (e.g. Telerik, DevExpress, Infragistics) and web technologies (HTML5, CSS3, Javascript, jQuery)
  • Advanced knowledge of web technologies (HTML5, CSS3, Javascript, jQuery)
  • Advanced knowledge of MS SQL Server programming and optimization techniques
  • Experience with ORM frameworks (Entity Framework, NHibernate, LLBLGen)
  • Experience with source control systems including (TFS, Perforce, SVN)
  • BS degree in Computer Science/Engineering or equivalent
Preferred
  • Experience with UI frameworks: Angular, Kendo, Ember, Knockout, Bootstrap
  • Experience with web services (WCF) and web APIs
  • Experience with ORM frameworks (Entity Framework, NHibernate, LLBLGen)
  • Intermediate knowledge of SQL Server and IIS administration
  • Understanding of Azure IaaS and PaaS environment and Azure services
  • Experience with build/release automation
Qualified candidates, please send your resume to jobs@activeinvtech.com
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